1. General Platform & Traveler Terms
GlobeTrek PK is an independent, neutral travel discovery technology platform and marketplace directory designed to connect travelers with verified third-party Pakistani travel businesses, tour operators, visa consultants, insurance brokers, and ticketing desks. GlobeTrek PK charges 0% booking commission to travelers.
Explicit Non-Agency Disclaimers (What GlobeTrek PK is NOT):
GlobeTrek PK does not own vehicles, arrange transportation, hire tour guides, book hotel rooms directly, or organize tour departures. All tours are operated independently by licensed third-party agencies.
GlobeTrek PK does not review, issue, stamp, guarantee, or process visas. Visa guidance, document compilation, and drop-box appointments (e.g. Gerry's/VFS/Anatolia) are provided solely by independent consultants. Sovereign embassies and consulates retain 100% exclusive authority over visa issuance or refusal.
GlobeTrek PK does not operate aircraft, set airfares, or issue airline tickets directly. Flight ticketing desks and IATA agents listed on the platform operate independently.
Travel insurance policies displayed on the platform are underwritten and issued directly by authorized insurance companies.
GlobeTrek PK does not collect, hold in escrow, or manage traveler holiday deposits. All booking payments, advances, and contracts are concluded directly between the traveler and the agency.
All tour itineraries, visa filing services, insurance plans, and flight tickets are directly fulfilled by the respective travel vendor. Travelers negotiate, pay, and execute all arrangements directly with the service vendor under the agency's private terms and conditions.
SafePay Gateway integration on GlobeTrek PK is used strictly for platform vendor subscription fees and B2B custom lead unlock credits in Pakistani Rupees (PKR) with 256-bit SSL encryption.
2. Vendor Subscriptions, Renewal & Expiration Policy
Vendors on paid subscription plans (Starter ₨4,000/mo, Pro ₨7,500/mo, Full Agency ₨15,000/mo) receive automated renewal alerts 7 days, 3 days, and 24 hours prior to expiration via their Vendor Portal header, WhatsApp, and email with a 1-click SafePay renewal link.
Tour package listings automatically unpublish (`is_active: false`) once their departure or deadline date passes. Vendors can keep listings active or reactivate expired listings anytime by entering new future departure dates.
If a vendor fails to renew by the billing date, the account automatically converts to the Starter Free Tier. Active tour listings exceeding the Free tier limit (1 active listing) automatically pause.
No vendor package drafts, itineraries, quotes, or customer lead records are ever deleted. All data remains 100% safely preserved and reactivates immediately upon subscription renewal.
3. Plan Downgrade & Non-Refund Policy
Downgrade & Refund Rules Breakdown:
- 3.1 UPGRADESImmediate Upgrades: Plan upgrades take effect immediately so vendors can unlock higher tier features right away.
- 3.2 DOWNGRADESDeferred Downgrades: When a vendor requests a plan downgrade, the lower tier takes effect at the start of the next payment cycle.
- 3.3 NO REFUNDSNO REFUNDS: No partial or prorated refunds are issued for any active billing cycle under any circumstances.
- 3.4 PRIVILEGESPrivilege Retention: Vendors retain 100% of their current higher plan benefits until the end of their paid billing cycle date.
4. Agency Verification & KYC Standards
To obtain the ✅ Verified Agency Badge, vendors must submit valid credentials including Agency Legal Name, Department of Tourist Services (DTS) License Number, FBR NTN Number, Owner CNIC, and Physical Office Address via `/vendor/kyc`.
GlobeTrek PK compliance admins review submitted KYC documents within 24 hours. Fraudulent filings result in immediate account suspension.
5. Affiliate & Sales Partner Program Policy
Sales partners earn a 20% one-time commission on referred vendor plan subscriptions (e.g. ₨ 800 for Travel Desk, ₨ 1,500 for Tour Operator, ₨ 3,000 for Full Agency).
Referral links store a 30-day tracking cookie on the vendor's browser to attribute registration.
Social media creators (YouTube/Instagram/TikTok) must submit their post URL for 24-hour verification queue approval before receiving commission attribution.
Affiliate commissions are disbursed every Friday via JazzCash or EasyPaisa upon reaching the minimum payout threshold of ₨ 1,000 PKR. Self-referrals and artificial click-inflation are strictly prohibited.
6. Custom Tour & Custom Visa Leads Engine
Each bespoke group tour request submitted by a traveler undergoes admin intent verification and can be unlocked by a maximum of 3 verified travel agencies (for ₨ 5,000 via SafePay) to prevent traveler spam and maintain high bidding conversion quality.
Custom visa consultation requests and refusal rectification cases are published in real-time and strictly capped at 5 unlocking agencies (for ₨ 750 via SafePay QuickLink V2). Once 5 agencies unlock the case, the listing automatically closes to prevent lead dilution.
When an unlocked vendor submits an online proposal, GlobeTrek PK automatically dispatches a secure link to the traveler on WhatsApp. Vendors and travelers communicate directly regarding trip specifics, hotel inclusions, document collection, and payment arrangements.
7. Platform Intermediary Model & Vendor Liability Disclaimer
GlobeTrek PK (including its owners, developers, operators, and corporate officers) operates strictly and solely as an online technology marketplace and discovery intermediary connecting independent travelers with independent third-party travel agencies, tour operators, visa consultants, insurance brokers, and ticketing desks. GlobeTrek PK is NOT a travel agency, tour organizer, visa filing authority, or carrier.
GlobeTrek PK plays no role in authoring, verifying the commercial correctness of, underwriting, or guaranteeing any custom tour quotation, itinerary schedule, hotel classification, transport standard, flight ticket, or visa filing advice submitted by vendors. GlobeTrek PK explicitly takes NO RESPONSIBILITY OR LIABILITY for the accuracy, legality, fulfillment, quality, safety, or correctness of vendor quotations, nor for any promises made during offline or direct WhatsApp conversations.
Any commercial booking, money advance, cash deposit, contract, passport handover, or service engagement agreed between a traveler and an agency constitutes a strictly private, bilateral transaction between the traveler and that agency. GlobeTrek PK is not a party to, beneficiary of, or guarantor in any user-agency transaction.
Under no circumstances shall GlobeTrek PK be liable for any direct, indirect, incidental, punitive, consequential, or exemplary damages, financial losses, trip cancellations, visa rejections, flight delays, medical emergencies, theft, accident, or loss of documentation arising out of dealings with any partner agency or traveler.
8. Dispute Resolution, Arbitration & Governing Pakistani Law
GlobeTrek PK shall NOT act as an arbitrator, mediator, stakeholder, or adjudicator in any disputes, refund claims, or service deficiency allegations between travelers and agencies. GlobeTrek PK will not participate in, fund, or be bound by any third-party arbitration, consumer settlement, or compensation awards agreed between users and vendors.
Both travelers and partner agencies agree that GlobeTrek PK shall not be impleaded or joined as a co-defendant, respondent, or necessary party in any legal, consumer court, civil litigation, or arbitration proceedings resulting from agency services or user dealings.
These Terms, Policies, and any direct platform dispute involving GlobeTrek PK shall be exclusively governed by, construed, and enforced in accordance with the substantive and procedural Laws of the Islamic Republic of Pakistan (including the Arbitration Act 1940, Contract Act 1872, and Electronic Transactions Ordinance 2002).
Any suit, legal proceeding, or judicial dispute instituted against GlobeTrek PK shall be subject to the exclusive territorial and subject-matter jurisdiction of the competent Civil Courts located in Islamabad Capital Territory (ICT), Pakistan, to the exclusion of all other provincial courts, forums, or tribunals.
9. SafePay Payment Security, Digital Fulfillment & Chargebacks Policy
All online payment transactions for vendor subscriptions, lead credits, and platform upgrades are processed securely via SafePay Gateway under 256-bit SSL encryption. GlobeTrek PK does NOT collect, store, or process raw card numbers, CVVs, or bank login credentials on its servers. All cardholder data is tokenized and handled strictly within SafePay's Level-1 PCI-DSS compliant infrastructure.
GlobeTrek PK provides purely digital SaaS services and B2B marketplace matchmaking. All purchases (including vendor plan upgrades, AI tool quotas, and Custom Tour/Visa Lead unlock credits) are delivered instantaneously upon SafePay transaction confirmation with real-time database unmasking, portal activation, and automated WhatsApp payment receipts.
Prior to initiating any chargeback, retrieval request, or payment dispute with your issuing bank or card scheme (Visa/Mastercard/PayPak), you agree to first contact the GlobeTrek Billing Team at billing@globetrek.pk to seek direct resolution.
Initiating an unauthorized or fraudulent chargeback after digital services have been unlocked or subscription access utilized is a material breach of these Terms. In such events, GlobeTrek PK reserves the right to immediately suspend vendor access, blacklist the business entity from universal search, and submit server transaction logs, SafePay payment tokens, and digital delivery timestamps to the relevant financial institution and legal authorities.
For any billing queries, duplicate charge inquiries, or payment assistance, users may submit formal tickets:
- Billing & Payment Support:
billing@globetrek.pk - General Customer Inquiries:
support@globetrek.pk - Acknowledgment Timeline: All billing inquiries are formally acknowledged within 24 business hours.
- Resolution Timeline: Investigation, billing reconciliation, and formal dispute solutions are provided within 3 to 5 business days.
GlobeTrek PK is an independent travel technology platform. All electronic payment transactions, contracts, and digital services are governed in accordance with the Electronic Transactions Ordinance 2002 and State Bank of Pakistan Payment Systems Regulations.